All members who update their contact information by June 15th will be entered to win a $50 bill credit. You must update your information to be eligible for drawing.

Please contact us to update your mailing address, home phone number, work phone number, cell phone number and email address.

Three easy ways to reply and enter to win…

• Call our customer service department during office hours at 912-526-8181, or toll-free at 1-800-822-4563. Press 0.

• Visit our Pay Online page and update your contact information instantly.

• Click the link below and complete the Contact Information Update Form and return it with your payment.

►Contact Information Update Form

ALERT: ACCOUNT NUMBER UPGRADE:

►GO PAPERLESS TODAY! MORE INFO...►

On January 27, 2012, Altamaha EMC’s billing system will change the end of your member separator number, also known as account number, from two digits to three digits. This seemingly simple change will allow us to better serve a growing number of members.

Altamaha EMC’s account numbers now end in a two-digit separator number. For members with more than one account, their first member separator ends with -01. Subsequent accounts go up -02, -03, -04, etc. With the change, each member will have a three-digit separator number at the end of their account (-001), which will also rise with the number of accounts (-001, -002, -003, etc.)

Altamaha EMC has worked to make the transition to the new account numbers as seamless as possible, but depending on the method you use to pay your monthly electric bill, you may need to pay special attention to this account number change.

If you use our online bill payment system to pay your bill, the new three-digit separator number will automatically appear in the payment system beginning January 27th.

If you have authorized Altamaha EMC to draft your payment from your checking account or credit/debit card, we will make the necessary changes to our records to update your account number.

If you use your bank’s website to pay your electric bill, you will need to change your electric account number for payments made after January 27th. Be sure to log into your bank’s payment system and update your electric account number.

Your account number can be found in the upper left-hand corner of your bill. It also appears on the remittance stub portion of your bill (see sample above). Please contact us at 912-526-8181 if you have any questions. We will be happy to assist you to make this change as easy as possible.

GO PAPERLESS! Enjoy the benefits
of electronic billing!
 

Electronic billing, statements and payments make your life easier. They are faster and more secure than using paper – and better for the environment. When you go paper free, you benefit from the convenience and safety of paperless electronic billing, statements and payments. Your payments will reach their destination more securely and
faster too.

Enroll in electronic billing and you’ll enjoy these benefits:

• Avoid identity theft: 85 percent of identity theft is tied to paper
  bills and payments.

• Improved record keeping: view 12 months of bills online or as PDFs.

• Reduce clutter: online bills and PDFs are as valid as paper records, but are filed electronically.

• Save money: paying securely online saves postage, paper and time.

It is easy to enroll in electronic billing. Simply call us at 912-526-8181, or toll-free at 1-800-822-4563, and ask to enroll in electronic billing. A customer service representative will be happy to assist you.

It’s a simple, safe and smart way to help you save today for a better tomorrow.

As an added convenience for our customers, we are pleased to announce that our new drive-thru window at our Lyons office is now open.

During the next few months, Altamaha EMC crews and contractors will be performing improvements to our electrical distribution system in areas of Toombs County as illustrated by the map on the right.

These improvements will require the power to be off occasionally for brief intervals. All outages will be kept to a minimum. Whenever possible, if we are working on the line or transformer that serves your home directly, we will come to your home in an attempt to notify you before disconnecting the power.

Please note that all vehicles will be marked with the Altamaha EMC logo on the doors. All employees and contractors carry ID cards with their photo and a phone number to verify their employment. If you have any questions regarding the legitimacy of someone claiming to be an Altamaha EMC employee or contractor, please call our office at 912-526-8181.